Privacy Policy
Last reviewed: draft — not yet finalised
1. Who we are
ViralDesk is a software platform operated by Social Spark. We provide CRM, lead capture, booking, automation and messaging tools for small businesses. For questions about this policy, contact us at: info@thesocialspark.co.uk
2. What information we collect
We may collect: your name, email address, phone number and business details when you register or contact us; usage data about how you use the ViralDesk platform; payment information processed securely through our payment provider; information you enter about your own customers and leads within the platform.
3. How we use your information
We use your information to: provide and operate the ViralDesk platform; communicate with you about your account and our service; send relevant product updates or information where you have consented; improve the platform based on usage patterns. We do not sell your data to third parties.
4. Your customer data
When you use ViralDesk to manage your own customers and leads, you are the data controller for that information. You are responsible for ensuring you have a lawful basis to collect and contact those individuals. ViralDesk acts as a data processor for this information.
5. Data retention
We retain your account data for as long as your account is active. If you close your account, we will delete or anonymise your data within a reasonable period unless we are required to retain it by law.
6. Your rights
Under UK GDPR, you have the right to access your data, correct inaccurate data, request deletion of your data, and object to certain types of processing. To exercise these rights, contact us at info@thesocialspark.co.uk.
7. Cookies
We use cookies and similar technologies to operate the platform and understand how it is used. See our Cookie Policy for more information.
8. Changes to this policy
We may update this policy from time to time. Where changes are significant, we will notify you by email or via the platform. Continued use of ViralDesk after changes take effect constitutes acceptance of the updated policy.