Every enquiry followed up, every balance chased on time.
ViralDesk helps travel agents and homeworkers capture enquiries from every channel, follow up quotes while the customer is still deciding, and keep deposits, documents and rebookings moving without manual chasing.
Booking pipeline — Meridian Travel
The Harveys
Quote sent · Maldives, October
2h ago
Priya S.
Balance due in 14 days
1d ago
Dan & Cara
Passport details outstanding
3d ago
Mr Ellis
Returned · review request sent
1w ago
The Okafors
Rebooking prompt · booked last August
2w ago
Where travel agents lose bookings.
Enquiries arrive on every channel
A trip enquiry can come through WhatsApp, an Instagram message, Facebook, the website form or a phone call — and the dates, party size and budget end up retyped into three different places.
Quotes go out and then go quiet
Most travel enquiries are compared against another agent or an online price. Without a follow-up in place, the quote you spent an hour building is often the last contact you have.
Balances and documents tracked by memory
Deposits, balance due dates and traveller details all carry deadlines. Tracked in a spreadsheet or someone's head, they get chased late — or chased twice by two different people.
No prompt for the next booking
Travel is repeat business on an annual cycle. Customers who booked last September rarely get asked this September, because nothing in the process remembers to ask them.
From enquiry to confirmed booking.
Enquiry received
From the website form, WhatsApp, a social message or a phone call.
Trip details captured on one record
Dates, destination, party size and budget stored against the customer.
Acknowledgement sent immediately
Confirms the enquiry has landed and sets expectations for when the quote follows.
Quote sent
Pipeline stage moves to "Quote sent" so nothing sits unattended.
Follow-up sent automatically
A timed check-in while the customer is still comparing options.
Booking confirmed
Stage moves to "Booked" and the post-booking sequence begins.
What happens once they have booked.
Deposit confirmation
Booking summary and a clear explanation of what happens next.
Balance reminder
Sent ahead of the balance due date, with a second reminder if it passes.
Traveller details requested
Passport details and lead passenger information chased until returned.
Pre-departure message
Final details sent shortly before travel, without anyone remembering to send it.
Welcome home and review request
Sent once they are back — the point at which people are most willing to leave one.
Automations built around the travel calendar.
Travel runs on dates — quote, deposit, balance, departure, return. Each one is a point where the follow-up can be scheduled rather than remembered.
Enquiry acknowledgement
Instant reply confirming the enquiry and when a quote will follow.
Quote follow-up sequence
Timed check-ins after a quote goes out, until the customer decides.
Balance due reminders
Scheduled against the due date rather than tracked manually.
Traveller document chaser
Repeats until passport and passenger details are returned.
Welcome home and review request
Sent after the return date, when the trip is still fresh.
Annual rebooking prompt
A message timed to when they booked last year, before they look elsewhere.
The busiest weeks are when manual follow-up fails.
Enquiry volume in travel is not evenly spread. When several weeks of the year produce a large share of the bookings, the follow-up that gets skipped is the follow-up on quotes sent during those weeks — the ones most worth having. A system that sends them regardless of how busy the phone is removes the trade-off.
DIY Essentials or Business Builder.
DIY Essentials covers enquiry capture, acknowledgements and basic follow-up — enough for a homeworker handling enquiries alone. Business Builder adds the longer sequences that travel depends on: quote follow-up, balance reminders, document chasing and rebooking prompts.
Stop losing bookings to the agent who followed up.
ViralDesk handles the quote follow-up, balance reminders and document chasing so you can spend the time selling holidays.