A clearer booking and follow-up system for salons, clinics and studios.
ViralDesk helps appointment-led businesses capture enquiries, send reminders, reduce manual admin and request reviews after every visit.
This week — Riverside Studio
09:00
Emma T.
Highlights
11:00
Priya S.
Balayage
13:30
Chloe M.
Cut & blow dry
15:00
Jay K.
Colour
17:00
Amelia P.
Trim
Where most salons and clinics lose leads.
Missed DMs
Enquiries that arrive in Instagram or Facebook DMs outside working hours are easy to miss — and the customer has usually moved on by morning.
Manual booking back-and-forth
Going back and forth over messages to find a suitable time wastes time and creates friction for the customer.
No-shows with no recovery
When someone does not show up, there is often no automatic follow-up to rebook them — the slot is simply lost.
Inconsistent review requests
Reviews are only requested when someone remembers to ask — which means most completed appointments generate no review.
Weak rebooking follow-up
Most salons and clinics do not have a consistent process for contacting clients after 4–6 weeks to encourage a return visit.
What a ViralDesk journey looks like for a salon.
Instagram or Google
Customer sees your post or finds you in search
Clicks booking link
Direct booking without needing to message
Confirmation sent
Automatic confirmation by SMS and/or email
Reminder sent
48 hours and 2 hours before the appointment
Appointment completed
Status updated in ViralDesk pipeline
Review request sent
2 days after the visit
Rebooking campaign
6 weeks later to encourage the next visit
Automations that make a real difference for appointment businesses.
Missed DM reply
Automatic response to DMs outside hours with a booking link.
Booking confirmation
Confirmation sent the moment a booking is made.
Appointment reminder
Two reminders before the appointment to reduce no-shows.
No-show follow-up
Rebook message triggered when an appointment is not attended.
Post-visit review request
Review request sent 2 days after each appointment.
Rebooking nudge
Follow-up sent after 6 weeks to encourage the next visit.
Most salons and clinics start with Business Builder.
Business Builder gives you unlimited funnels, advanced automation for follow-up and review requests, and up to 3 users — which works well for most salon and clinic teams.
Put a clearer system in place for your bookings.
ViralDesk handles the follow-up, reminders and review requests so you can focus on the appointments.