Most happy customers would leave a review. They just need to be asked at the right time.
ViralDesk helps you send review requests after appointments, purchases or completed jobs, so reputation building becomes part of the customer journey.
Review request sent automatically
"Hi Sarah, thank you for visiting us yesterday. If you have a moment, we would really appreciate a quick review — it helps other customers find us. [Leave a review →]"
Sent 2 days after appointment · Delivered via SMS
124
Review requests sent
This month
38
Reviews received
Avg response rate 31%
Why manual review requests are inconsistent.
Timing is everything
A review request sent days after the fact feels like an afterthought. Sent at the right moment — when the experience is fresh — it is far more likely to succeed.
Memory is unreliable
When teams are busy, review requests are the first thing to be skipped. They depend on someone remembering, having time, and knowing who to ask.
Not everyone asks with confidence
Some people find it awkward to ask directly. An automated, friendly message removes that friction entirely.
How the review request flow works.
ViralDesk sends requests at the right time, with follow-ups built in — so you never need to think about it again.
Appointment or job completed
The customer's record is updated in ViralDesk when the appointment is marked as complete.
Review request sent
A friendly, personalised message is sent with a direct link to leave a review on your preferred platform.
Reminder (if no review)
If the customer has not yet left a review, a gentle follow-up is sent automatically.
Rebooking or reactivation message
A second touchpoint is sent to encourage a repeat visit or referral.
How different businesses use review automation.
Salons and clinics
Sent the evening after each appointment with a link to Google or Treatwell reviews.
Service businesses
Sent 24 hours after job completion with a link to Google reviews and a thank-you message.
Restaurants and cafés
Sent via SMS or email after a visit or offer redemption.
Consultants and coaches
Sent after a completed programme or key milestone with a testimonial request form.
Available on all plans.
Basic review requests on DIY Essentials. Advanced automation and sequencing on Business Builder and Marketing Pro.
Make review collection part of the customer journey.
ViralDesk sends review requests at the right time, consistently — without anyone having to remember.