Stop losing enquiries between calls, quotes and follow-ups.
ViralDesk helps service businesses capture calls and forms, follow up quotes and keep every lead visible until the next action is clear.
Lead pipeline — Apex Plumbing
New
6
leads
Quote sent
4
leads
Booked
3
leads
Won
11
leads
↑ 2 quotes need follow-up today
Automatic reminders scheduled
Where service businesses typically lose leads.
Missed calls going cold
A missed call from a new customer during a job is easy to overlook — and most people will not leave a voicemail or wait for a callback.
Quote follow-up depends on memory
Sending a quote and waiting is not a strategy. Most leads need at least one follow-up to convert — and that follow-up rarely gets sent.
No central place for all leads
Calls, WhatsApp messages, email enquiries and form submissions all end up in different places — making it easy to lose track.
No visibility into lead sources
Without tracking, you cannot know whether your website, paid ads or Google Business Profile is generating the most work.
What happens when a call is missed.
Customer calls — unanswered
You are on a job and cannot take the call.
Instant SMS sent automatically
"Sorry we missed your call. Reply with your question or use the link below to submit an enquiry."
Customer responds or submits form
Their details and message enter ViralDesk as a lead record.
Lead enters follow-up sequence
If no response after 24 hours, a gentle follow-up is sent.
Quote or booking confirmed
Pipeline stage updated — visible to the whole team.
What happens after a quote is sent.
Quote sent
Lead stage moves to "Quote sent" in the pipeline.
3-day follow-up
"Just checking you received our quote — happy to answer any questions."
7-day follow-up
"Still available if you would like to proceed. Quote reference: #0042."
Booking confirmed
Stage updated to "Booked". Job confirmation sent.
Review request
Sent after job completion.
Automations built for service businesses.
Missed call text-back
Instant SMS to every missed call with enquiry form link.
Enquiry follow-up
Automatic follow-up if no response within 24–48 hours.
Quote follow-up sequence
Timed messages after the quote is sent.
Job booking confirmation
Sent when a job is confirmed with date and details.
Post-job review request
Sent after job completion — consistently.
Lead source tracking
See which channel generated each enquiry.
Most service businesses start with Business Builder.
Business Builder gives you missed call text-back, quote follow-up automation, pipeline visibility and review requests — the combination that makes the most difference for service businesses.
Keep every lead visible until the job is won.
ViralDesk handles missed call responses, quote follow-ups and review requests so nothing slips through.