Turn missed enquiries into booked customers.
ViralDesk gives your business one place to capture leads, reply faster, follow up automatically, manage bookings and track every conversation from first enquiry to confirmed customer.
Leads rarely arrive neatly in one place.
A customer might call, fill in a form, send an Instagram DM, reply to an email, or click a booking link. Without a system, those moments get scattered.
Enquiries get missed
Calls, forms and DMs are easy to lose when they sit in separate places.
Follow-up depends on memory
If nobody chases the lead quickly, interest fades and the customer moves on.
Bookings create admin
Reminders, reschedules and no-shows take time when handled manually.
Results are hard to track
You cannot improve what you cannot see clearly.
A clearer journey from discovery to conversion.
ViralDesk connects the steps that usually sit apart: lead capture, instant response, follow-up, booking, pipeline tracking and review requests.
Discovery
They see a post, search on Google, visit your website, click an ad, or hear about you through referral.
Capture
Forms, calls, messages and booking links route into one organised lead record.
Response
ViralDesk sends the right confirmation, next step, booking link or useful information.
Nurture
Email and SMS sequences keep the conversation warm without manual chasing.
Conversion
Pipeline stages, reminders and tasks help your team move each lead to the next action.
Retention
Review requests, reactivation campaigns and follow-ups keep customers engaged after the first action.
One system for the parts of marketing that usually fall through the cracks.
Lead inbox
Keep enquiries from forms, calls, emails and social channels in one place. Every lead gets a record, a status and an owner.
Pipeline tracking
See exactly where each lead sits and what needs to happen next.
Booking calendar
Let people book appointments, calls or consultations without back-and-forth messages.
Automation workflows
Trigger email, SMS, tasks and reminders based on what the lead does.
Review requests
Ask for reviews after appointments, completed jobs or purchases — at exactly the right moment.
Reporting visibility
Track where enquiries come from and which steps are creating action.
Useful automations that make a difference quickly.
The point is not to automate everything. The point is to remove the manual steps that cause leads to go cold.
Missed call text-back
If you miss a call, the customer gets an instant reply with the next step — before they try a competitor.
New enquiry follow-up
A form submission can trigger a confirmation, booking link and internal task — all within seconds.
Abandoned booking nudge
If someone starts but does not complete a booking, ViralDesk follows up so the moment is not lost.
Review request
After a job or appointment, the system asks for a review at the right time — not too early, not forgotten.
Consultation prep
Send a short questionnaire before a call so the conversation starts with context, not small talk.
Reactivation campaign
Follow up old leads who showed interest but never converted. Most businesses leave this on the table.
Built for businesses where enquiries turn into revenue.
ViralDesk works best when a business needs a clear path from first enquiry to booking, purchase, visit, quote, consultation or repeat customer.
Not sure where your business fits?
Take the lead journey auditManual follow-up works until it does not.
The businesses that convert more leads are not necessarily generating more enquiries. They have a clearer system for handling the ones they already get.
Simple pricing that grows with you.
Start with the essentials and add more automation as your lead journey matures.
First year 50% off when billed annually. Renews with 2 months free. Cancel renewal anytime.
DIY Essentials
billed annually
For businesses that need the core CRM, booking and lead capture tools in place.
- CRM and pipeline management
- Appointment booking and calendar sync
- Basic email and SMS campaigns
- 1 sales funnel template
- Website and landing page builder
- Social media scheduling
- Contact form and scheduling
- Integrated ad reporting
- Reputation management
Business Builder
billed annually
For businesses that want more funnel capacity, stronger automation and better reporting.
DIY Essentials, plus:
- Unlimited funnels
- Unlimited landing pages
- Advanced email and SMS automation
- 1 custom automation workflow setup
- Reputation management and review request support
- Advanced reporting dashboard
- Up to 3 users
Marketing Pro
billed annually
For businesses that want ViralDesk configured as a more complete marketing and conversion system.
Business Builder, plus:
- Full CRM setup including pipelines, automations and forms
- 2 custom automation workflows
- 1 sales funnel build done-for-you
- AI copywriting tool
- Unlimited users
- Priority chat and email support
Not sure which plan fits? Start with the Lead Journey Audit to find where leads are leaking in your business.
Take the audit →Questions before you start?
What is ViralDesk?
Is ViralDesk only for marketing agencies?
Do I need technical experience?
Can ViralDesk connect to my website?
Can it help with missed calls?
Does ViralDesk replace my website?
Can Social Spark manage ViralDesk for me?
What does it cost?
Ready to stop losing enquiries?
Start with the core ViralDesk system, or book a setup call if you want help building the journey properly from day one.